Return and Refund Policy

1.1. Process to Refund

All products purchased at Un diabético en el Dakar may be returned and refunded, provided that the client notifies Un diabetico en el Dakar your intention to return the purchased product(s) within a maximum period of 14 calendar days counted from the date of delivery by completing the return form , and that the rest of the conditions established in this section are met.

Un diabético en el Dakar will only accept returns that meet the following requirements:

  1. The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
  2. Submission must be made using the same box in which it was received to protect the product. For him course you can not get hold of the box with which it was delivered, the Customer must return it in a protective box so that the product arrives at the warehouse Un diabetico en el Dakar with the maximum possible guarantees.
  3. If the reason for the return is attributable to Un diabetico en el Dakar (the product is defective, it is not the one you ordered, etc.), the return amount will be refunded. If the reason is another (the products were served correctly but are not to your liking), the cost of the return costs, will be borne by the customer.

To proceed with a return, the following steps must be followed:

  1. Inform before 14 calendar days from receipt that the product wants to be returned.
  2. Un diabetico en el Dakar will inform the client of the address to which you must send the product.
  3. The client must send it through a courier company of their choice. The return must be paid the client .
  4. Inform the courier company used, date and time of return.


1.2. Reimbursements to the CLIENT.

The return of the products will give result in a refund equal to the cost of the products returned less the return service cost.

Only in the event that the delivered product is faulty or incorrect, Un diabetico en el Dakar will also reimburse the customer for the corresponding shipping costs.

Returns and partial cancellations will result in partial refunds.

Un diabetico en el Dakar will handle the order return under the same system that was used for payment in a within 14 days from the confirmation of arrival at the warehouse of the order Returned. The application of the refund in the account or card of the client will depend on the card and the issuing entity.